We're Here to Help
Get support for your device,
data plan, or payment.
Need help with your BNBDE device, data plan, activation, payment, or connectivity service? Our support team is ready to assist you.
BNBDE IOT customer support is operated by Pixlumvue Limited.
Support HoursMonday – Friday
9:00 AM – 6:00 PM (HKT)
9:00 AM – 6:00 PM (HKT)
We aim to respond to all inquiries as soon as possible.
We Can Help With
Device activation
Data plan selection
Network connectivity
Coverage questions
Payment issues
Purchased plans
Refund requests
Other questions
To Help Us Resolve Your Issue Faster
- Device Serial Number (SN)
- Order number (if applicable)
- Country or region
- Description of the problem
- Screenshots (if available)
Payments are for BNBDE IOT services operated by Pixlumvue Limited, which may appear on your receipt or transaction record.
Security Notice
For your security, please never send us your password, full credit card number, card security code (CVV), or other sensitive payment information.
Our support team will never ask for this information.